I also wanted to say thank you to Daniel and to the installation team.
Daniel was a very consultative and knowledgeable salesperson. He provided very good advice and set realistic expectations, in terms of price, installation and results. Having been in sales for many years I really appreciated his honest, personable approach. But he was also flexible and nothing seemed too much trouble.
This was also backed up by the installation team. They were all very polite and did a nice job tidying up afterwards. The leading hand also communicated with me the whole way. When we wanted cables to be as discrete as possible he offered helpful solutions and had the team go above and beyond – they understood how important the ‘look’ was as well as the cooling and heating result.
My only complaint is that they didn’t help themselves to the tea, biscuits and cake I left out for them!!!
Kylie, I should also add that the service I received from the first phone call (I may have spoken with you), also made the difference in selecting who we would use. It was really good to have an appointment booked on the spot, rather than have to wait 12-48 hours to set an appointment. I have also found you to be very prompt, polite and thorough in your approach.
I would appreciate it if you could pass on this note to the general manager of the business – I’m sure they would like to hear what a great job there team is doing – though I suspect they already know!
Thank you very much.
Laura P, Graceville